Returns & order concerns

Refund policy

Last updated 28 September 2026

Final sales

We do not offer returns, exchanges or refunds for a change of mind or a size selected incorrectly. Please check the measurements, description and customisation details before ordering; contact us for sizing help.

Damaged, defective or incorrect items

Please report a problem within 48 hours of delivery with your order number and clear photographs. Record one continuous parcel-opening video, without cuts or pauses, to support damage or missing-item claims. Keep the garment, tags and packaging while we review your request.

We will assess the evidence and arrange an appropriate remedy for a confirmed defect, damage or incorrect item. The 48-hour reporting request and video guidance do not remove rights or remedies available under applicable consumer law.

Return approval and refunds

Contact us before sending anything back. We will provide instructions and arrange or cover return shipping for an approved damaged, defective or incorrect-item claim. Approved refunds go to the original payment method after review; banks and payment providers may take 5–10 business days to show the credit.

Cancellation requests

Contact us immediately if you need to cancel. Cancellation is not guaranteed once an order is confirmed or custom work begins. If AARRAA cannot fulfil an order and cancels it, we will refund the amount paid.